FAQ

Can you store my luggage / bags while I’m out on tour?

Yes. We are happy to safely hold your bags and luggage at our shop while you’re out on tour.

Where should I eat / drink before and after the tour?

Check our Before-&-After page for our favorite spots.

Do you have equipment or trailers to carry infants or small children?

Unfortunately, at the moment, we do not have equipment for infants or small children.

Can kids come on a tour?

Our “non-electric” bike tours are geared for people age 13 and up. Our electric bike tours are for ages 16+. If you have younger children and would like to go on a tour, please contact us about a private tour.
(Note: We currently do not have children’s bikes).

How fit should I be?

For our “regular” bike tours. you should have a moderate level of fitness. We ride at a casual pace but do ascend some gentle hills. For our “7×7″ tour, you should be able to ride 17-18 miles with some additional elevation gain.
If you are not a relatively active person, the 7×7 is probably not for you. For our electric bike tours, you should have the balance and dexterity to ride and control a 60-pound bike. And even though they’re electric, you still have to pedal as we ride in the flats and ascend hills, so you must have a basic level of fitness. If you have any questions, just call or email us.

Should I bring water or do you provide it?

Either! If you bring a water bottle, there’s a fountain nearby where you can refill. We sell disposable (recyclable) water bottles for $1 each and reusable cycling water bottles for $5 each.

What should I wear?

Our tours are casual, so please wear comfortable clothing and shoes. Be sure to check the weather and bring layers (i.e. jacket, fleece, sweater). We provide helmets, or you can choose to bring your own.

But wait, what if it’s raining? Can I get a refund?

Yes, if it’s raining an hour before your tour is scheduled, and you don’t want to ride in the rain, we’ll happily give you a full refund.

What is your cancellation policy?

Your payment is fully refundable if you cancel at least 48 hours (2 days) in advance. Your payment is not refundable if you cancel less than 48 hours (2 days) in advance.

Do you rent bikes?

We provide a bike for you for your bike tour, but if you’d like to explore on your own as well, you can rent bikes from our sister company, CityRide Bike Rentals. We share our space at 370B Linden St with CityRide. Please visit CityRide’s website for more info on bike rentals and to reserve your bike.

What kinds of bikes do you provide?

All of our bikes are designed specifically for city riding. For our “regular” (non-electric) bike tours, we have a colorful collection of city bikes. Brands include Specialized, Public, Civia, and Breezer. Our bikes are comfortable AND classy. For our electric bike tours, we carry Pedego City Commuters.

Helmets are included on all tours.

What’s the minimum number of people that you will take on a tour?

To make it feasible on our end, we require a minimum of 2 people to run a tour. If only one person books a tour, we’ll do all we can to move that person to another tour with others or refund that person’s payment in full. Please contact us if you have any questions.

Do I tip the guide?

Yes! Our guides love what they do, but rent in this city is expensive :). Tipping is customary in the U.S. service industry and is an important component of guides’ compensation. The tip amount is at your discretion, but as a rough guide, consider giving 10-15%.

Is it safe to ride the Streets of San Francisco?

We take safety very seriously. Our tours take you on San Francisco’s safest bike lanes, bike routes, and quiet streets. We provide safety instructions before each tour. Helmets are mandatory.

Are the tours hilly?

We have created routes which navigate around rather than over San Francisco’s infamous hills. As a result, the terrain is very gentle. See our Tours page for more details.

Do any of your tours go over the Golden Gate Bridge?

Our tours do not go over the bridge. It is a lovely ride, but very easy to do on one’s own. Our tours focus on the the city itself, its history, culture, and neighborhoods. If you’d like to ride over the bridge, we recommend taking one of our tours, then renting a bike from us (at a 30% discount) and riding over the bridge on your own. By taking a tour, you’ll become very comfortable riding in SF, and you’ll have no problems at all navigating to and over the bridge.

Where do your tours start?

Our tours start and finish at our location in Hayes Valley. See our Location page for a map, and information about getting there.

So, what’s different about SoSF?

– As long-time San Francisco residents, we have explored every nook and cranny of this amazing city. We bring you to places that you might not have otherwise found on your own.
– Because of our years of experience working in the active travel industry, we offer a personalized level of service that you will not find elsewhere.