FAQ

Yes. We are happy to safely hold your bags and luggage at our shop while you’re out on tour.

Unfortunately, at the moment, we do not have equipment for infants or small children.

Our tours are geared for people age 13 and up. If you have younger children and would like to go on a tour, please contact us about a private tour.
(Note: We currently do not have children’s bikes).

For our “regular” bike tours. you should have a moderate level of fitness. We ride at a casual pace but do ascend some gentle hills. For our “7×7″ tour, you should be able to ride 17-18 miles with some additional elevation gain.
If you are not a relatively active person, the 7×7 is probably not for you. For our electric bike tours, you should have the balance and dexterity to ride and control a 60-pound bike. And even though they’re electric, you still have to pedal as we ride in the flats and ascend hills, so you must have a basic level of fitness. If you have any questions, just call or email us.

Either! If you bring a water bottle, there’s a fountain nearby where you can refill. We sell disposable (recyclable) water bottles for $1 each and reusable cycling water bottles for $5 each.

Our tours are casual, so please wear comfortable clothing and shoes. Be sure to check the weather and bring layers (i.e. jacket, fleece, sweater). We provide helmets, or you can choose to bring your own.

Yes, if it’s raining an hour before your tour is scheduled, and you don’t want to ride in the rain, we’ll happily give you a full refund.

Your payment is fully refundable if you cancel at least 48 hours (2 days) in advance. Your payment is not refundable if you cancel less than 48 hours (2 days) in advance.

We provide a bike for you for your bike tour, but if you’d like to explore on your own as well, you can rent bikes from our sister company, CityRide Bike Rentals. We share our space at 370B Linden St with CityRide. Please visit CityRide’s website for more info on bike rentals and to reserve your bike.

All of our bikes are designed specifically for city riding. We have a beautiful mixed fleet of Public Bikes, Specialized Daily’s, and Breezers. Our bikes are comfortable AND classy. Helmets are included.

To make it feasible on our end, we require a minimum of 2 people on a tour. If you are unable to book a tour as a single person, it’s because we haven’t met our 2-person minimum yet. Please contact us in this situation – we’ll do all we can to make it work.

Yes! Our guides love what they do, but rent in this city is expensive :). Tipping is customary in the U.S. service industry and is an important component of guides’ compensation. The tip amount is at your discretion, but as a rough guide, consider giving 10-15%.

We take safety very seriously. Our tours take you on San Francisco’s safest bike lanes, bike routes, and quiet streets. We provide safety instructions before each tour. Helmets are mandatory.

We have created routes which navigate around rather than over San Francisco’s infamous hills. As a result, the terrain is very gentle. See our Tours page for more details.

Our tours do not go over the bridge. It is a lovely ride, but very easy to do on one’s own. Our tours focus on the the city itself, its history, culture, and neighborhoods. If you’d like to ride over the bridge, we recommend taking one of our tours, then renting a bike from us (at a 50% discount) and riding over the bridge on your own. By taking a tour, you’ll become very comfortable riding in SF, and you’ll have no problems at all navigating to and over the bridge.

Our tours start and finish at our location in Hayes Valley. See our Location page for a map, and information about getting there.

– As long-time San Francisco residents, we have explored every nook and cranny of this amazing city. We bring you to places that you might not have otherwise found on your own.
– Because of our years of experience working in the active travel industry, we offer a personalized level of service that you will not find elsewhere.