Privacy Policy

What information do we collect?

Some personal information is submitted directly by users. This includes information such as your name, address, phone number, email, credit card information, and other data submitted directly by users. Some information is gathered from third-party vendors. This information may be merged into the information that is directly submitted by users. Some information is automatically collected. For example, when visiting our website, we log ‎your IP address, location, operating system type,‎ browser type,‎ browser language,‎ the webpage you visited before browsing to our website,‎ pages you viewed,‎ how long you spent on a page,‎ access times, and information about your use of and actions on our website.

Do we use cookies?

Yes. Cookies are small client-side text files that enable websites and service providers to recognize your browser and remember certain information. We use cookies to help us remember and process the tours, rentals, and other products and services. We also use cookies to compile aggregate data about site traffic and site interaction to improve website and offline experiences in the future. We also contract with third-party service providers to assist us in better understanding our site visitors. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

How is this information used?

We use your personal information:

  • To provide and deliver products and services at your request.
  • To operate, maintain, and improve our website, products, and services.
  • To respond to comments and questions and provide customer service.
  • To send information including confirmations, invoices, notices, updates, alerts, and support and administrative messages.
  • To communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
  • To process and deliver contest entries and rewards.
  • To link or combine user information with other personal information.
  • To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

Do we share this information?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our policies, or protect our or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

What is the scope of this policy?

This online privacy policy applies only to information collected through our website and not to information collected offline. Additionally, this policy does not extend to our third-party vendors. These vendors are governed by their own privacy policies.

What about third party links?

As mentioned above, we use trusted third parties to assist us in, among other things, the bookings of tours and rentals.

Can this policy change?

Yes. As we develop and grow, our products and services may change. As our products and services change, our policy may also need to change. This policy was last revised 7/17/13.

Contact Us

For more information, feel free to contact us by phone, email, or post.

370B Linden Ave
San Francisco, CA 94110